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Location: VT - Manchester Village - Equinox
Property: Equinox Resort & Spa
Relocation Available: No
Type of Position: Non-Management/Hourly
Employment Duration: Seasonal
HEI views our associates as our greatest resource, and we hire and develop the best.
We have a culture of winning; we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving…yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded.
Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level. In addition to supporting our associates, we are also passionately committed to supporting the communities in which we work, in building meaningful relationships with our partners and in reducing our impact on the environment.
Come join our engaging and high energy team and help create HEI’s legacy as the leading hospitality owner/operator.
The Equinox Resort and the Inns at Equinox are located in the beautiful Green Mountains of Southern Vermont, tucked away in historic Manchester Village. Our luxury resort recently completed a $20 million renovation, updating our 150 deluxe guestrooms and suites, 17,000 square feet of meeting space and five dining outlets, including the iconic Marsh Tavern and our new Chop House and Falcon Bar. The resort offers a wide range of world class activities, including a championship golf course, award winning spa, British School of Falconry and Archery, The Land Rover Experience Driving School, Orvis fly fishing and shooting Schools and much more. The Equinox is proudly owned and operated by HEI Hotels and Resorts, whose core investment is passionate people and is also a part of the prestigious Luxury Collection of Starwood Hotels.
Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
•Check station before, during and after shift for proper set-up and cleanliness.
•Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
•Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
•Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
•When complete, retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
•Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
•Replenish beverages as necessary and check with guests for overall satisfaction.
•Market and serve upon request any dessert items or specialty coffees.
•Operate the Point of Sale procedures to pre-check order and close out the check.
•Present the check to guest promptly.
•Comply with attendance rules and be available to work on a regular basis.
•Perform any other job related duties as assigned.
Experience, Skills and Knowledge
•Maintain a professional appearance and manner at all times.
•Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
•Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
•Knowledge of the appropriate table settings, service ware and menu items.
•Ability to remember, recite and promote the variety of menu items.
•Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift.
•Ability to operate beverage and toast equipment.
•Ability to establish and maintain effective working relationships with associates, customers and patrons.
•Ability to operate a keyboard and learn Point of Sale procedures.
•Must have the ability to communicate in English.
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
HEI Hotels and Resorts is an equal opportunity employer M/F/V/D